My Paperwork Got Lost?
As a master/cooperative teacher I have had the great opportunity to work over 20 student teachers. While these aspiring educators are “gung ho” to practice their content delivery or hands-on activity they have been planning for hours. One of the greatest impacts the takeaways from me that remind of when I see them is on how to treat everyone they work with. During weekly meetings, I would try to impart advice on how to organize themselves and how to deal with site support staff. The support staff is a vital part of student success. They handle the day to day operations that are needed for the school site to function, provide nutrition, health care, transportation, safety, and care for the grounds and facilities. These street-level bureaucrats handle the site level operations that make the school work day in and day out. Lipsky, (2010) uses the term “street-level bureaucrats” to describe teachers, judges, police officers, health workers, social workers, public defenders and more. They provide benefits and sanction directly to citizens, possess common traits such as discretionary decision-making, and have relative autonomy from management.
I would student teachers through the various processes and paperwork needed to request a purchase order for materials and supplies, field trip requests, fundraising requests, transportation, requests, maintenance requests, and special education reports. I would remind them that this was far more than a paperwork process, you didn’t just fill out and turn it in and wait for magical things to happen. I took the time to explain how well they filled out the paperwork in terms of completeness, neatness, and promptness help to make the person on the other end job easier. Lipsky (2010) describes how street-level bureaucrats make policy in two related respects. They exercise wide discretion in decisions about citizens with whom they interact. Then, when taken in concert, their individual actions add up to agency behavior. These two methods will either make your job as a teacher easy or difficult when it comes to getting request fulfilled in a timely manner. I would describe to student teachers how my paperwork could get lost in the transfer from secretary to administration or from the site to the district. This would cause delays in getting a purchase order (PO) from the business office for your supplies. It could mean that your transportation request was not received by the district office within the time specified for these request to be accepted. It also meant that your classroom would be the last one cleaned in the summer, something that was dread to all teachers when it came to getting ready for the first day of school.
The question the student teachers all got around to asking me was “how to avoid this from happening to them? The answer is simple, but the devil is in the details. The answer is to treat everyone works with you, with respect, dignity, and goodwill. Remember that they have to deal with their managers too. Lipsky (2010) states, nonetheless, public managers are pressured to secure or improve workers’ accountability through manipulation of incentives and other aspects of job structure immediately available to them. So the support staff is under constant pressure from their management to get things done they need to be done as well as the individual teachers needs. As a new teacher to the site try and get to know everyone. Ask them about their positions and what they do, what is the hardest part of their jobs, what drives them crazy when paperwork is submitted. Take a genuine interest in them as people, don’t we all want to be cared about? For example, when we had meetings or activities where we would serve food in the evening, I always ordered or prepared extra so that I could invite the night shift custodial crew to join us for dinner. When we got new program logoed hats, shirts, and jackets I would order extras to share with support staff. Nothing makes you feel like part of a team than looking like part of the team. Yes, this cost me extra money to do so, but in the long run, the out of pocket expense ensured goodwill so that when I did miss a deadline or needed a favor last minute it was no big deal. So my final words of wisdom to the student teachers on this topic was to get a stack of thank you cards, $5.00 Starbucks gift cards, birthday cards, etc that can be easily shared on special occasions or for thank yous! This way your paperwork does not get lost and your classroom is cleaned on the first week of the summer break.
Lipsky, Michael (2010). Street-Level Bureaucracy: Dilemmas of the Individual in Public Services.
30th Anniversary Expanded Edition. The Russell Sage Foundation: New York, NY